How do I track my order?
Check your order confirmation email and click the VIEW YOUR ORDER button to reveal your tracking number.You can also track your order via our help center.
All articles
My Order
How can I cancel my order?
Orders can only be cancelled before it's been handed to the shipping carrier. An order can no longer be cancelled once it has been shipped from our warehouse.In case of prepayment via credit/debit cards, your money will be refunded automatically to y
Why was my order rejected?
Buyers with a history of any of the following are blacklisted. 1. Creating fake orders with false information. 2. When the buyer has high failed delivery rates and returns. 3. Use of fraudulent credit cards. 4. Malicious buyer reviews and social medi
I have not received a confirmation email
There can be several reasons why you have not received your confirmation email, however we kindly request you to please check your spam folder. The email might have been marked as spam by your email provider. If the confirmation email cannot be found
Why does my tracking information say "not found"?
Please allow the shipping carrier 24-48 hours to update your tracking link.