If your order is damaged upon arrival or incomplete, please contact our Customer Care team here within 24 hours after receiving the parcel, providing the following information:Order numberA clear photo of the package (the box and the shipping label)

<div data-block="true" data-editor="cnljd" data-offset-key="584na-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="584na-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">If your order is damaged upon arrival or incomplete, please contact our Customer Care team&#xA0;<a href="https://contact.gorgias.help/forms/u8a5bs2d" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank">here</a>&#xA0;within 24 hours after receiving the parcel, providing the following information:</div></div><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ul><li>Order number</li><li>A clear photo of the package (the box and the shipping label)&#xA0;</li><li>A clear photo of the contents (products received with the packing list)&#xA0;</li><li>For mechanical-related concerns,&#xA0;a clear video &#xA0;of the watch that shows the defect in mp4 or mov format</li></ul></div>

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User Manual

Size Guide

Frequently Asked Questions

LEUPP

Return & Exchange

How do I track my order?

How can I cancel my order?

Why was my order rejected?

I have not received a confirmation email

Why does my tracking information say "not found"?

My Order

What payment methods do you accept?

Payments

How can I add an engraving on my watch?

How much does Engraving cost? How long does it take?

Is there a character limit for engraving?

Can you do a customized engraving?

Personalized Engraving

Do you have Gift Wrapping?

Can a gift card be used more than once?

Can more than one gift card be used towards a purchase?

Can a gift card be used to pay for shipping?

Gifting & Gift Cards

How do I use a discount code?

My discount code doesn't work

Do you have any active discount codes?

Discounts & Codes

Is there a User Manual?

My new watch isn't working. Help!

Do your products have warranty?

Which watches are for women?

Which watches are for men?

How should I care for my watch?

Are LEUPP watches waterproof?

What kind of movement do your watches use?

Other Information

Will I get shipping status notifications?

How many days is shipping?

Do you have Same Day Delivery?

My tracking has not been updated recently, it appears my parcel is stuck

Shipping