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User Manual

Size Guide

Frequently Asked Questions

LEUPP

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If the tracking has not been updated for more than 3 business days, please contact our Customer Care Team.

My tracking has not been updated recently, it appears my parcel is stuck

Shipping

How do I track my order?

How can I cancel my order?

Why was my order rejected?

I have not received a confirmation email

Why does my tracking information say "not found"?

My Order

What payment methods do you accept?

Payments

How can I add an engraving on my watch?

How much does Engraving cost? How long does it take?

Is there a character limit for engraving?

Can you do a customized engraving?

Personalized Engraving

Do you have Gift Wrapping?

Can a gift card be used more than once?

Can more than one gift card be used towards a purchase?

Can a gift card be used to pay for shipping?

Gifting & Gift Cards

I would like to return my order because it's damaged upon arrival or incomplete

Return & Exchange

How do I use a discount code?

My discount code doesn't work

Do you have any active discount codes?

Discounts & Codes

Is there a User Manual?

My new watch isn't working. Help!

Do your products have warranty?

Which watches are for women?

Which watches are for men?

How should I care for my watch?

Are LEUPP watches waterproof?

What kind of movement do your watches use?

Other Information

Will I get shipping status notifications?

How many days is shipping?

Do you have Same Day Delivery?

My tracking has not been updated recently, it appears my parcel is stuckUpdated 2 years ago