Check your order confirmation email and click the VIEW YOUR ORDER button to reveal your tracking number.

You can also track your order via our help center.

Orders can only be cancelled before it's been handed to the shipping carrier. An order can no longer be cancelled once it has been shipped from our warehouse.

In case of prepayment via credit/debit cards, your money will be refunded automatically to your account within one to two billing cycles depending on your bank policy.

To cancel an order, send an email or chat message via the help center. We're available for LIVE CHAT 9am-5pm, Monday to Friday (excluding holidays).

Buyers with a history of any of the following are blacklisted

1. Creating fake orders with false information

2. When the buyer has high failed delivery rates and returns

3. Use of fraudulent credit cards

4. Malicious buyer reviews and social media trolling

There can be several reasons why you have not received your confirmation email, however we kindly request you to please check your spam folder. The email might have been marked as spam by your email provider. If the confirmation email cannot be found in your spam folder, please contact our help center chat or email with the full name, address, and email address you used to place your order. 

They can further investigate whether something might have gone wrong in the order process and assist you further.

Please allow the shipping carrier 24-48 hours to update your tracking link.

The buyer can only refuse to accept an order/parcel if there are signs of tampering on the packaging of the order (unsealed packages, damaged packaging). 

Our return/refund policy does not accept change of mind as a reason to refuse an order upon delivery.

If you placed an order using Cash on Delivery as your payment method and refused to accept the order upon delivery, you as a customer will accumulate a payment ban: 

• 1st offense results to 90 day suspension for COD orders.
• 2nd offense results to being blacklisted for COD orders forever.

Shop responsibly.

Pretty much everything! We accept GCash, Cash on Delivery, Credit/Debit Cards, Installments and more. 

See the complete list of Accepted Payment Methods

We accept Visa, MasterCard, American Express and more. We do not store any of your payment information. All payments are safely secured by Shopify Payments.

1. In some cases, CASH ON DELIVERY is unavailable when the value of your order is more than our threshold. To minimize this, COD is not available for high-value orders. You may use various payment methods and various credit cards for completing your order.

2. Your order includes a personalized/ engraved order. Engraved timepieces are considered final sale and require pre-payment.

3. Within the last 90 days, you have rejected or failed to receive cash on delivery packages delivered to you 2 times or more. This payment option will be suspended for 90 days. 

There's an additional ₱200 ($4) fee for engraving.

The shipping time of an engraved order is the same as an order w/o one. We use high speed, precision fiber laser which allows us to incorporate this service within the 24-hour processing time.

We don't usually do custom work as we solicit an artist to create the artworks which are then calibrated into our laser machines - the cost of which is too high for a single order.

However as we wish to leave you with a positive experience we can make exceptions. Submit your request here and a support agent will get back to you.

Yes, we offer gift wrapping for a minimal fee of ₱199 ($4) .

Just tick "Gift wrap this order" on your shopping cart and type-in your gift message.

You may refer to the image below for an actual photo. Each Gift box fits up to 2 small watch boxes. If you require multiple gift wrapping, simply place multiple separate orders.

Yes, provided there is still a balance remaining on the card.

30-Day Return Policy

LEUPP warrants to the purchaser that the product will be free from manufacturing defects beginning from the date of original purchase. The return period lasts 30 days.

This does not cover the following:

1. Change of Mind
2. Clearance Items
3. Normal wear and tear
4. Damage caused by mishandling of watches including damage to glass, straps and bracelets
5. Damage caused by watch being opened/disassembled/repaired/serviced 
6. Damage due to water entry in a non-waterproof watch
7. Damage due to exposure to chemicals and solvents.
8. Damage to the watch due to physical dents and scratches
9. Minor imperfections, such as speckles, light scuffing or wax lining imperfections of hand burnished straps.

If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. To be eligible for an exchange, your item must in the same condition that you received it. It must also be in the original packaging.

To complete your exchange, we require a receipt or proof of purchase.

Returns & Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it, send us an email at [email protected].

To reiterate, customers are NOT ENTITLED TO EXCHANGE OR REFUND, due to
Customer’s sudden change of mind, and yet, item bought is in good working condition.

Defects were found to be caused by customer’s misuse or mishandling of item.

Engraved timepieces are considered final sale. No returns or exchanges.

Minor Imperfections

Some pieces will have minor scuffing especially on a polished finish watch and leather straps may have minor imperfections such as speckles. This is to be expected in the manufacturing process. Please note that minor imperfections are not entitled to return or exchange.

Take special Note:

LEUPP reserves the right to withhold any refunds until the original items have been received by our warehouse. 

Shipping fees are non-refundable.

Ensure that refund details given are correct and complete.

If you opt for a refund via your original payment method, the refund value will be apportioned according to the amount paid via your original payment method.

Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.

At CHECKOUT, you will find a field to enter the discount code. Type the code on this field to claim your discount.

NOTE: 

• Discounts CANNOT be combined. You may only use 1 code at a time.
• Limited to one use per customer.
• Not applicable to value sets or bundles.

The discount code can be entered upon checkout, however there are various reasons why it may not work:

• The promotional code has expired. 
• The code is valid for a specific customer only.
• The terms and conditions of the promotional code have not been met, such as a minimum purchase requirement or a minimum order quantity requirement.

IMPORTANT:

• Discount codes cannot be combined. You may only use 1 code at a time.
• Limited to one use per customer.
• Not applicable to value sets or bundles.

We communicate current promotional codes and upcoming sales through our social media channels (Instagram, Facebook and our brand ambassadors) so we recommend staying tuned and keeping them on your newsfeed! 

Instagram: @leuppwatch 

https://www.instagram.com/leuppwatch 

Facebook: Leuppwatch 

https://www.facebook.com/leuppwatch 

Tiktok: Leuppwatch 

https://www.tiktok.com/@leuppwatch

Indeed there is! To access the USER MANUAL scan the QR CODE labeled USER MANUAL printed on your LEUPP product's packaging (see image below) or click HERE to access it.

LEUPP User Manual

Have you removed the watch stopper?
When you purchase a new watch from LEUPP, it will come with a watch stopper - a plastic piece between the case and the crown. While the watch stopper is in place, the hands of the watch will wobble. This is normal. THE WATCH IS NOT BROKEN. For the watch to start running, pull the watch stopper off and set the time.

Does the watch model have a second hand?
Watch models with 2 hands, only have an HOUR hand and MINUTE hand. Without a SECOND hand that moves every second, you may mistaken the watch is not functioning because nothing moves every second! Set the watch at a 12 o'clock position and allow it to run for 10 minutes. Check if the minute hand has moved after 10 minutes.

For more help on getting started with your new watch check the user manual HERE
If the watch still isn't working, please contact us here for a 30-Day Return & Exchange.

Yes. LEUPP warrants to the purchaser that the product will be free from manufacturing defects beginning from the date of original purchase. The warranty period lasts 30 days.

This policy does not cover the following:

Normal wear and tear
Clearance Items
Damage caused by mishandling of watches including damage to glass, straps and bracelets
Damage caused by watch being opened/ disassembled/ repaired/ serviced
Damage due to water entry in a non-waterproof watch
Damage due to exposure to chemicals and solvents.
Damage to the watch due to physical dents and scratches
Change of mind
Minor imperfections, such as speckles, light scuffing or wax lining imperfections of hand burnished straps.

If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. To be eligible for an exchange, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your exchange, we require a receipt or proof of purchase.

There are certain situations where an exchange is not granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

READ MORE

While all of our watches are unisex, here is a range of the most popular watches for women. The classic styles and minimalist designs make them fantastic gifts for that special person in your life, or just as a treat to yourself!

WOMENS BESTSELLERS

While all of our watches are unisex, here is a range of the most popular watches for women. The classic styles and minimalist designs make them fantastic gifts for that special person in your life, or just as a treat to yourself!

MEN'S BESTSELLERS

Do not use solvents or chemicals (i.e. benzine, thinner, bleach) for cleaning a watch to avoid chemical reaction. Use a soft dry cloth to wipe off dirt, perspiration and water from the case and crystal. Refer to your USER MANUAL for the complete Care Instructions.

LEUPP watches are not waterproof but they are 3ATM water resistant - okay for light rain but not suitable for swimming, fishing or other water-related activities. LEUPP watches are fashion watches and are not designed to be submerged or placed directly under running water. Remember to always remove your watch when taking showers or engaging in water activities.

LEUPP watches use quartz movement - a commonly used timekeeping technology, powered by a battery which is different from Mechanical movement which requires manual winding and automatic movement which uses kinetic energy.

Yup! You will be notified via email and a tracking number will be provided to you once your order has been sent out for shipping. You will also receive an SMS notification from the shipping carrier on the day of delivery.

PHILIPPINES SHIPPING

For Philippines-bound shipments - all orders placed before 4pm PST Monday to Friday are dispatched same day. Orders received after the cut-off are processed on the next business-day.

STANDARD SHIPPING

3-6 days within Greater Metro Manila
5-8 days for Luzon
7-9 days for Visayas and Mindanao

*All in working Days 

EXPRESS SHIPPING

1 *business day 

⚠️ Express Shipping is available for Metro Manila, Antipolo, Bulacan, Cavite, Laguna and Rizal only.

⚠️ Express Deliveries are in business days. Orders placed on Friday will be delivered on Monday.

⚠️ The Cut-off time is 4pm. Orders placed after 4pm will be delivered in two (2) business days.

⚠️ Shipping times exclude holidays and natural circumstances beyond our control.

US & INTERNATIONAL SHIPPING

For US & International Shipments, we use FEDEX Express which takes 2-5 Business days and is completely trackable. You'll get an email with complete tracking information once your order has been shipped.

We are unable to do same day delivery, however we can do next (business) day delivery for domestic PH orders! Hurray! And yes, this includes orders with engraving and gift-wrapping too😉. Just Select 'Express Shipping' at checkout and your order will be delivered on the next business day.

IMPORTANT

• Express Shipping is available for Metro Manila, Antipolo, Bulacan, Cavite, Laguna and Rizal only.
• Remember that deliveries are in business days only, excluding holidays. Orders placed on Friday will be delivered on Monday.
• The Cut-off time is 4pm. Orders placed after 4pm will be delivered in two (2) business days.

Next Day Shipping Rates

• Metro Manila | ₱300
• Antipolo, Bulacan, Cavite, Laguna & Rizal | ₱350